Hotel Rules & Management Policy

1. Tariff

The tariff is for the room only and is exclusive of any government taxes, meals and other services which are available at extra cost. To know your room tariff, please contact the Manager.

2. Settlement of Bills

Guest Entry Register must be signed on arrival by the guests. Bills must be settled on presentation. Personal cheques are not accepted. Payment by way of online transfer or cash.

3. Company's Lien on Guest's Luggage and belongings

In the case of default in the payment of dues by a guest, the Management shall have the linen on their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without notice to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management's rights to adopt such further recovery proceedings as may be required.

4. Check-in

The check in time is 02.00 PM. In case any delay, please inform the Manager. Please present your ID card like Passport, Adhaar Card, Driving Licence or government authority card upon Check-in.

5. Departure

Check out time is 11.00 am. Please inform the reception if you wish to retain your room beyond this time. The extension will be given depending on the availability. If the room is available, the normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

6. Luggage Storage

The luggage to be kept in the room allotted only.

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 30 days.

7. Guest's Belongings

Guests are particularly requested to lock the door of their rooms when going out. For the convenience of the Guest, lockers are provided in the Almirah itself.

The Management will not in any way be responsible for any loss/or damage to the Guest's belongings or any other property from either the hotel room or the locker or any other part of the hotel.

8. Pets

Pets are allowed with prior intimation only. Extra charges will be levied for food, stay and other arrangement of the pet. The Guest is required to bring the bedding of the pet and make their arrangement in their allotted room only. For any untoward incident with or from the pet, it shall be the sole responsibility of the guest/owner.

9. Hazardous Goods

Bringing goods and/or storing of raw or exposed cinema films, or any other article of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited.

The Guest shall be solely liable and responsible to the management, its other guests, invitees visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guests' own negligence and non-observance of any / instructions.

Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, narcotic drugs, animals and pungent food are strictly prohibited on hotel premises.

10. Damage to Property

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

11. Management's Rights

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her.

12. Relation between Management and Guest

Nothing hereinabove shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right, in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor by their hotel stay, and the Management shall always be deemed to be in full and absolute possession and control of the whole of the hotel premises.

13. Government rules and regulations and application of laws

Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.

14. Photographs and Video's

Taking photographs and video in the hotel for commercial or public purposes is illegal. This can be allowed with prior written permission of the Manager.

15. As per policy of Wow’s management, unmarried couples are not allowed to stay in the property.

16. Food

We prepare everything fresh. So the order needs to be placed well in advance to be served in time.

THE MANAGEMENT RESERVES THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.

COVID 19 Hotel Guest Policy

• Augmented cleaning and disinfection programme, use and spray of sanitizer.
• Increased frequency of cleaning in all areas of the hotel.
• Government-approved products that are proven effective against viral and bacterial pathogens are used.
• All hotel colleagues are wearing Personal Protective Equipment (PPE) and practising strict hygiene protocols.
• Monthly audits of all rooms, public areas, laundry and food & beverage.
• Additional training to our team of hotel professionals.
• Rooms undergo deep cleaning, ensuring an entirely safe space is delivered.
• All bedding and feather items are disinfected after each stay.
• Bed and bath linen is chemically as well as thermally cleaned.
• On completion of full disinfection and cleaning, the room is sealed to provide guest comfort that no entry has occurred following the above procedures.

Stay well, Stay safe